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41 I received a "sharing violation" error while performing a Secure Backup.

If you try to backup the Firefox folders while Firefox is running, you may receive an error that says: "A sharing violation has occured while accessing :\IronKey-System-Files\FirefoxData\..." or "A sharing violation has occured while accessing :\IronKey-System-Files\Mozilla…

42 I receive a 404 Error when using Secure Sessions. What should I do?

There may be times when you encounter a 404 error message while using Secure Sessions. This means that the IronKey Secure Sessions software on your IronKey cannot connect to the Secure Sessions network. The 404 errors may be intermittent, but are almost always…

43 I performed a Secure Backup, but the files do not appear to be encrypted.

When you use the onboard Secure Backup software, the files and folders you back up are encrypted with 256-bit AES encryption. The file names remain unchanged, but all of the files contained in the secure backup are encrypted by the IronKey. This allows for…

44 How to resolve "This version of "IronKey ID Manager Extension" does not support your web-browser."

When loading Firefox from my IronKey, you may receive the following pop-up: --------------------------- This version of "IronKey ID Manager Extension" does not support your web-browser. Please, contact developers: support@ironkey.com. Reason: [Exception...…

45 How to fix IronKey "Network error (35)" or "Error Code: 35"

An "Error Code: 35" message might appear while attempting to check for device software updates. A "Network error (35): An Internet Connection could not be established" message might appear during other operations (such as clicking the Online Account link).…

46 How to fix "Network error (58)" or "Error Code: 58"

Network Error 58 can be caused by incorrect network settings, a proxy server, a firewall, various web filtering software and appliances, and VPN clients. This error should not interfere with accessing the Secure Files Volume to retrieve your files. Please…

47 How to fix "DevCore error (36): Login failed"

A "DevCore error (36): Login failed Note that your IronKey device password has been set" message might appear when initializing an IronKey with a device nickname and password. To resolve this issue, format the Secure Files volume via Windows: Insert the device…

48 Delayed Write Error When Using IronKey

A delayed write error can indicate that the computer has a bad connection with the device. Is the device plugged into a USB hub or is it plugged directly into the computer? For best results plug the IronKey directly into the computer. If this does not resolve…

49 Control Panel Application Error 3006

How To resolve Control Panel Application Error 3006: IMPORTANT: Before proceeding, back up your data on the Ironkey including your Identity Manager data. First, run chkdsk to correct and errors: Unlock your IronKey. Open My Computer, and remember the drive…

50 Buttons and text in IronKey Control Panel are partially visible.

There are times when certain buttons and text extend past the boundaries of the IronKey Control Panel. This is the case if the DPI settings of of the host computer are set to higher resolutions. In order to see all the information on the IronKey Control Panel…

51 Application error (3044) A Control Panel application error has occurred

To resolve this issue, restore IronKey applications: Insert and unlock the IronKey device. In IronKey Control Panel, go to "Settings" > "Preferences". Click the "Restore IronKey Applications" button, and then click "Yes" to confirm. (NOTE: Versions 1.3.5.0…

52 Application error (3019) Your IronKey secure volume is unformatted

IronKey models S100, S200, D200, S250, D250, S1000, H300, and H350. If an "Application error (3019) Your IronKey secure volume is unformatted" message appears when attempting to unlock the IronKey device, corruption on the Secure Files volume might have occurred.…

53 Incorrect password entered. You have 0 more attempts on a Mac

Symptom: After trying to launch the Unlocker on a Mac, you encounter the message stating "Unsupported Device". You may see an alternate message stating "Incorrect password entered - You have 0 more attempts remaining before your IronKey will permanently self-destruct."…

54 "Internet download failure" error during an IronKey software update

While updating your IronKey device, you may encounter a log file similar to this: Generating unique URL for secure update retrieval... Downloading files from IronKey's Secure Update Servers... Internet download failure: Error: [SendRequest Error] from URL:…

55 "AppEngine Error (29)" when starting Secure Backup.

After an updating your IronKey device, you may receive "AppEngine error (29): IKUserPrefs_BoxRead - invalid data" when starting the Secure Backup program within the IronKey Control Panel. You can resolve this issue by deleting the application from your IronKey.…

56 "A problem occurred. Error Code : -23" when updating your IronKey.

This error happens when there is not enough free space at the end of the drive (about 60-70MB). Even if your IronKey device does not have much data on it, even one file fragment located at the end of the drive will cause this error to occur. First, you should…

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