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21 The password I backed up to my Online Account does not unlock my IronKey.

Online Account password backup is not mandatory; therefore, it is possible to change your device password and not back it up to your Online Account. If the device password displayed at my.ironkey.com does not unlock your device, it is possible that the password…

22 The Mozilla Firefox icon is missing from my applications list in the IronKey Control Panel.

This can happen for a number of reasons, but is usually caused by deleting all files off of the Secure Volume (including Firefox or necessary IronKey files, which may be hidden). There are a number of ways to potentially fix this problem: First verify your…

23 The Identity Manager does not Autofill Logins when Trusteer is Installed

If you have Trusteer installed on your web browser, the Identity Manager may not be able to autofill your logins and passwords. If you would like to enable the Identity Manager autofill feature, you will need to disable a setting in Trusteer. Instructions…

24 Problems mounting IronKey volumes on a Mac

If your Mac does not automatically mount your IronKey device, you can try doing the following to get more information on what is occurring. Select "Go > Utilities" to open the Mac utility application. Locate and open the "Console" and "Disk Utility" applications.…

25 Network error (60): peer certificate cannot be authenticated

This is due to expired security certificates on the device preventing authentication with the IronKey Service. Please contact support for update instructions.

26 My IronKey Lost and Found message is not saving.

The Lost and Found message is not saved after you edit it on some 64-bit Windows Operating Systems. To resolve this issue, you must use a 32-bit Windows Operating System to edit and save changes to the Lost and Found message. If your Lost and Found message…

27 Mesage: "Windows administrator privileges are needed to perform this operation" when updating IronKey

You must have Administrator level access for the computer on which you are trying to update the device. To resolve this issue: If you are an administrator of your home computer, you can update your device on your home computer. You can use a computer on which…

28 IronKey Updater cannot continue because changing the internal configuration.

You may encounter the following error message when attempting to update your IronKey: "The IronKey Updater cannot continue because changing the internal configuration of your IronKey would risk losing your data." Follow these steps to resolve the issue: Close…

29 IronKey not launching on a Mac with online backup software installed

You may encounter a situation where your IronKey device does not launch on a Mac. The symptoms will be: the IronKey logo will be displayed in the launch bar and will continue bouncing for up to 15 minutes until an error message and crash report are displayed.…

30 IronKey has detected a problem. Error Code: 56

Error 56 appears when a network connectivity issue exists. Try changing the network settings in IronKey Control Panel: Click Settings > Network Settings. Change from Use System Settings to Direct Connection or vice versa, depending on your existing settings.…

31 IronKey Compatibility with Mac OS X version 10.8 ("Mountain Lion")

Apple's updates in Mac OS X version 10.8 ("Mountain Lion") have made a number of software applications and USB devices incompatible with the new OS. This includes a number of Ironkey secure flash drives, specifically, the IronKey S200 and D200 devices, and…

32 IronKey CD Image verification failed during CD update

If you encounter an IronKey CD Image verification error during a software update, there are a few different procedures that may help: Remove the IronKey. Reboot the computer. Re-insert and unlock the IronKey. Retry the software update. If that fails, there…

33 IronKey "Fatal Windows Error (5)"

If a "Windows Error (5)" message appears while initializing your device, a problem occurred while formatting the Secure Files volume. Reformat the device using the Windows Format utility: Plug in your IronKey and unlock it with your password. Click the Windows…

34 IronKey "Appllication Error 1347 - [FATAL] AppEngine Error (8)"

If you receive this error message, the error may be caused by a third party application or unsupported operating systems. *SYMPTOMS* When you: * Insert your IronKey device . You may experience the following symptom: * IronKey drive not available in Windows…

35 IronKey "Application error (5020)"

While rare, Application Error (5020) may happen when the IronKey Control Panel is open and you are reformatting your IronKey's Secure Files Volume, which is the drive on which all of your IronKey files are stored. To resolve this error, use Windows built-in…

36 IronKey "Application error (3036) Unable to change your password"

This message might appear when attempting to back up the device password online. This can occur when the device is unknown to the account. Ensure the device has been activated online: Click Online Account in IronKey Control Panel. Click Security Vault and…

37 IronKey "Application error (25665535)"

An "Application error (25665535) A Control Panel application error has occurred" message appears when an incorrect Network Setting exists and/or when the onboard Firefox is being restored. To resolve the error: Insert and unlock your IronKey device. In IronKey…

38 Internet Explorer Frequently Crashes When my IronKey is Connected

There is a recently discovered issue with Identity Manager causing Internet Explorer to crash when the Identity Manager Titlebar Menu is enabled, which will be corrected in a future software release. The work-around is to disable the Identity Manager Titlebar…

39 I'm missing data or Windows continuously wants to scan and fix files on my IronKey Secure Files Volume. What can I do?

Please note that this article is referring to the S100, S200, D200, S250, D250, S1000, H300, and H350 models. For IronKey F100/150/200 and H100/200 see the following article: I'm missing data on my IronKey or Defender device. What can I do? There are several…

40 I received the following error: "AppEngine Error (29)" when starting Secure Backup. What should I do?

After an updating your IronKey device, you may receive "AppEngine error (29): IKUserPrefs_BoxRead - invalid data" when starting the Secure Backup program within the IronKey Control Panel. You can resolve this issue by deleting the application from your IronKey.…

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