An "Error Code: 35" An Internet Connection could not be established message might appear because of the following.
1. While attempting to check for device software updates.
2. By security software such as anti-virus applications, proxies, and firewalls.
3. Can also happen if while during a password reset you interrupted the process such as disconnecting the drive or breaking the internet connection such as unplugging the ethernet cable.
Possible solutions include:
1. Verify the Network (Proxy) Settings on the IronKey device. In IronKey Control Panel click Settings > Network Settings. Direct Connection and Use System Settings are the most common settings, but some networks (usually in a corporate environment) require the usage of an automatic configuration script or manual settings.
2.White-list " *.ironkey.com " in your security software or hardware. Each product follows different steps to accomplish this task, and can be found in your security product's user guide.