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Why does my.ironkey.com account log me out unexpectedly?
Reference Number: AA-03434 Views: 8476 Created: 05-20-2019 03:10 PM Last Updated: 05-20-2019 03:10 PM 0 Rating/ Voters


If you get logged out of your my.ironkey.com account when clicking any link, check the IP address from which your session was connected. When a change in the source IP address of the network session is detected, your connection is immediately terminated to help prevent online fraud, and you must log in again.

The same behavior occurs if you log into your account using Secure Sessions, turn off Secure Sessions, and then click any link.


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