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Unable To Download Restore Program for IronKey
Reference Number: AA-03427 Views: 9641 Created: 05-20-2019 03:06 PM Last Updated: 05-20-2019 03:06 PM 0 Rating/ Voters

Please note: IronKey Enterprise users should contact their IronKey Administrator.

When attempting to update your IronKey you receive the following error:

SSL certificate problem, verify that the CA cert is OK. Details:

error: 14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed.

This issue can be easily corrected by running a restore utility specific to your device model. 

Please contact Support and indicate that your update failed, and specify the serial number printed on the device.  We apologize for your inconvenience.

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