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Internet Explorer Frequently Crashes When my IronKey is Connected
Reference Number: AA-03407 Views: 8514 Created: 05-20-2019 03:01 PM Last Updated: 05-20-2019 03:01 PM 0 Rating/ Voters


There is a recently discovered issue with Identity Manager causing Internet Explorer to crash when the Identity Manager Titlebar Menu is enabled, which will be corrected in a future software release. The work-around is to disable the Identity Manager Titlebar Menu:

  1. Open Identity Manager from the IronKey Control Panel.
  2. Click Settings > Titlebar Menu.
  3. Uncheck Enable Titlebar Menu.
  4. Click OK and close the Identity Manager window.


This bug causes an error similar to the following to appear in Windows Event Viewer:

Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d Faulting module name: imcapbtn.dll, version: 1.0.0.116, time stamp: 0x4f073f52 Exception code: 0xc0000005 Fault offset: 0x00001a09 Faulting process id: 0x260 Faulting application start time: 0x01cd47d7ed0c3d00 Faulting application path: C:\\Program Files (x86)\\Internet Explorer\\iexplore.exe Faulting module path: D:\\WINDOWS\\imcapbtn.dll Report Id: c3d54dab-b3cd-11e1-8d2f-d4bed9dfffaa

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