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Defender F200 & H200 - Biometric Authentication
Reference Number: AA-03029 Views: 7688 Created: 05-15-2019 11:43 AM Last Updated: 05-15-2019 11:43 AM 0 Rating/ Voters

Why won’t my Defender bio-metric device authenticate my finger?

The Defender F200 devices may fail to authenticate a finger if the bio-metric sensor is damaged, or your fingerprint has aged or has been altered due to environmental factors or injury. If you have extra finger enrollments, you can enroll another finger or delete an existing fingerprint and enroll a new one. For more information, see “Managing authentication methods” on page 14 of the User Guide. If the sensor is broken, contact the administrator or Ironkey.

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