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Incorrect password entered. You have 0 more attempts on a Mac
Reference Number: AA-03561 Views: 34234 Created: 06-10-2019 02:05 PM Last Updated: 06-10-2019 02:05 PM |
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Symptom:
After trying to launch the Unlocker on a Mac, you encounter the message stating "Unsupported Device".
You may see an alternate message stating "Incorrect password entered - You have 0 more attempts remaining before your IronKey will permanently self-destruct." Your device has not self-destructed.
Solution:
This has been attributed to a CD/DVD being inserted in the Mac. Eject and Remove the CD/DVD and then launch IronKey Unlocker.
Other causes include the following:
- Encryption software such as Symantec Endpoint
- Filevault
- Anti-virus or security software
- External hard drives (especially Western Digital)
- CD/DVD buring software suites such as Toast
- Jawbone software
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